Refund & Cancellation Policies
1. Returns & Exchanges
We offer hassle-free returns and exchanges within 7 days of delivery, provided the items meet the following conditions:
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Eligibility: Items must be unused, unwashed, and in their original packaging with all tags intact.
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We offer a 7-day return window. You have 7 days from the date of receiving your item to raise a return request.
To be eligible for a return:
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Your item must be in the same condition as you received it unworn, unused, with tags, and in original packaging.
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Proof of purchase or order confirmation is required.
Once the product is received at our facility, it will be inspected, and your return request will be approved or rejected within 2 days.
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Exclusions: Products purchased during clearance sales or with discounts exceeding 20% are not eligible for returns or exchanges.
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Damaged or Incorrect Items: If you receive a damaged or incorrect product, please notify us within 24 hours of delivery. We will arrange for an exchange or a full refund.
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Exchange requests must be made within 7 days of receiving the product.
Once your request is approved and the original item is received in acceptable condition, we will delivered the exchanged product within 10-12 business days.
2. Refund Process
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Processing Time: Refunds are processed within 7-10 business days after we receive the returned item.
- If your refund is approved, the amount will be sent back to your original payment method within 10 business days.
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Shipping Fees: Shipping and handling charges are non-refundable.
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Reverse Shipment Fee: A fee of ₹100 will be deducted from the refund amount to cover reverse shipping costs.
3. Cancellation Policy
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Order Cancellation: Orders can be canceled before they are shipped within one day. Once dispatched, cancellations are not possible.
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Refund for Canceled Orders: If an order is canceled before shipping, a full refund will be issued to the original payment method within 7-10 business days.
4. Contact Us
For any queries or assistance, please reach out to our customer support team:
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Email: hellobillamama@gmail.com
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Business Hours: Monday – Friday: 9:00 AM – 6:00 PM (IST)
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Office Address: 9/328 Mahim Fisherman Colony, Mumbai 400016